Refund policy

1.1 Coffee products are only eligible for return if there is a fault with the product. 

1.2 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

1.3 Email suncitycoffee2020@gmail.com with full details of the item and the fault.

1.4 There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

- If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

1.5 Email suncitycoffee2020@gmail.com with full details of the item and your order number and exchange/refund requirements

1.6 Once your exchange/refund has been agreed via email, please send your item, unused in its original packaging, to the following address:

Sun City Coffee, 36 Padstow Road, Kesgrave, Ipswich, Suffolk, UK, IP5 1LR 

1.7 All gift cards, sale items and coffee products are non-refundable.

2. Refunds (if applicable) 

2.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

2.2 If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

3. Late or missing refunds (if applicable) 

3.1 If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at lali.apparel.sales@gmail.com. 

4. Faulty Goods

4.1 Sun City Coffee is committed to product excellence and stands behind the quality of the products it produces, unfortunately, from time-to-time manufacturing faults can and do occur. If you think your product has suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty.